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i bought this 3 ring binder under the impression it included 9 plastic sleeve pages - it doesn't. if i had known i wouldn't purchased it. i felt like the description was/is misleading. i should have just bought the 3 ring binder at staples, printed off a pokemon picture and inserted.
There is absolutely nothing in her email that states the fee was wavied provided I didn't complain about the product but that exactly what they did. This was ordered for my 7-year old grandson. When she saw I paid $14.99 plus shipping she said it was worth $2.00 at most. When I questioned my contact at ToyWiz she told me that because I negatively reviewed the product with amazon.com she no longer was willing to waive the 10%. I am out of pocket about $11.00. I emailed ToyWiz and was told they had nothing to do with the quality or the fact it didn't come with 9 pages but I could return it (at my cost, by the way) and they would credit my account less a 10% restocking fee.
Certainly this is not about the money but rather the poor quality of the item and her reneging on her commitment to waive this charge. When it arrived my daughter called and said that (1) it did not have the 9 pages I assumed it would and (2) the overall quality was incrediably poor. I have purchased from them before but would NEVER again and have told her she's lost a customer over $1.50. When I complained about that I was told because I was a "valued customer" they would waive the 10% restocking fee. My daughter paid to return the item and I was credited $13.50 which is the cost of the item less the 10% restocking fee. So I paid $14.99 plus the shipping cost both ways to get a credit of $13.50.
Why would anyone do business with a company that treats their "valued customers" in such a a fashion.
I received this product in perfect condition and in a timely manner. Within 2 weeks of my son owning this product it fell apart. It was a huge waste of $14.00. I am very disappointed with my purchase.
Bought Ultra Pro Pokemon Diamond and Pearl 9 Pocket Page Album for 8 year old Grandson's birthday. Plenty of room to add extra dividers. He went wild. The front is colorful and has his favorite Pokemon characters on the front. Plactic covered for easy care. This Grandma was a hit.
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